Chronopost from ShipStation Guide | ShipEngine
ShipEngine is becoming ShipStation API
Over the next few months you'll notice the ShipEngine website, documentation portal, and dashboard being rebranded as ShipStation API. For our ShipEngine customers, you don't need to take any action or change any of your integrations in any way. All endpoints will remain the same and continue to function as they always have.
To learn more about what's coming, review our New ShipStation API page.
Chronopost from ShipStation
Chronopost from Shipstation offers domestic and international shipping services for France based Shipstation API accounts shipping from France.
This guide provides developers with the details needed to build Chronopost shipping capabilities into your ShipStation API workflows.
Requirements
carrier_name: chronopost_walleted
- A ShipStation API account based in France.
- ShipStation Carriers must be activated for the account and have a positive account balance to create labels. See our Using ShipStation Carriers page for details about activating it in your account.
- All shipments must originate from an address in France.
- All shipments must include both the weight and dimensions.
Rates
Chronopost from ShipStation supports rate shopping with ShipStation API.
Service Details
Available Chronopost services are provided below. Please note that carriers may update their available services at any time. To ensure you are always using valid services, you can use the list carrier services endpoint at any time.
Domestic Services
| Service | API Code |
|---|---|
| Shop2shop | chrono_shop2shop |
| Chrono 13 Relais | chrono_relais_13 |
| Chrono13 | chrono_13 |
| Chrono18 | chrono_18 |
| 2SHOP Direct | 2shop_direct |
International Services
| Service | API Code |
|---|---|
| Chrono Classic | chronoclassic_b2c |
| Chrono Express | chrono_express_international |
| Chrono Relais EU | chrono_relais_europe |
| 2SHOP EU | 2shop_europe |
Return Services
Return labels are not supported. For PUDO and Home Delivery, packages are returned to the sender or a drop-off point if undeliverable. Return shipments are invoiced with the same label number and a return option code on the billing excel file. Dedicated return offers are treated as new shipments and cannot be linked to the original.
Adding Shipment Insurance
Included protection coverage for loss and damage is 23 euros/kg. No services are ineligible for claims, and no products, packaging, or other items are excluded from liability coverage.
Label Support
- Label sizes: 8.5x11, 4x6, A4
- Label formats: PDF
Label Reference Fields
Chronopost from ShipsStation supports adding reference1 maps to shipperRef (limit 35 characters) and reference2 maps to recipientRef (limit 35 characters). Both Sender and Recipient Ref should be visible on labels.
Multi-Package Labels
Chronopost from ShipsStation does not currently support multi-package shipments
Voiding Labels
Chronopost from ShipsStation supports voiding labels with ShipStation API. However, voiding is not possible via API for up to 2-3 minutes after label creation. Merchants can void a label before sending the parcel; if the parcel is sent, the carrier will invoice it. There are no voiding fees if canceled before the last day of the month. If a voided label is used, the Auctane account will be charged.
Delivery Confirmation
Chronopost from ShipStation supports Signature on delivery.
| Confirmation Type | API Code | Description |
|---|---|---|
| Signature | signature | Signature on delivery is supported with some services. |
See our Delivery Confirmation page for more details about using the confirmation property.
Advanced Options
Chronopost from ShipStation supports Saturday delivery as an advanced option.
To ensure you always have the most up-to-date information about a carrier's advanced options, use the list carrier options call.
Manifests
Chronopost from ShipStation does not require manifesting, but is available. They are provided in PDF format only, with no electronic EOD submission at this time.
Scheduling Pickups
- Pickup scheduling is supported for reoccurring pickups only via a Chronopost Account Manager;
- Incidental pickups are not supported.
- Pickup cancellation is NOT SUPPORTED.
- Collections are not supported at the time of label creation or post-label creation.
- Pickup limits and extra charges for scheduled pickups are negotiated. The carrier handles failed pickups through negotiation.
Service Points (PUDO)
PUDO (Pick-up/Drop-off) instructions can be returned with the label if specified properly in the request, by setting label_layout: 'letter' outside the shipment object. Customers can drop off parcels at any PUDO point without prior selection. Drop-off points include Chronopost depots, post offices, Point Relais pickup/drop-off points, and lockers, with no time limit for drop-off. Pickup points' opening hours are supported and provided through search methods. Parcels can be picked up using booking confirmation or a scan code provided via email from the carrier. The pickup time frame is 7 days. If a customer picks up at a closed point, an email is sent by the carrier with information on where to pick it up and the reason for unavailability.
Tracking
Chronopost from ShipStation supports receiving tracking updates. Review our Track a Package guides for details on tracking with the ShipStation API.